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AIS Network Data Center Overview
Building on the foundation of one of the most technologically advanced
global IP networks in the world, AIS Network has developed a dynamic
portfolio of Managed Hosting Services solutions designed to meet the unique needs
of our clients' businesses. Use the links below to jump to specific
areas of the AIS Network Data Center. Talk to our expert staff. AIS Network is a SAS 70 Certified Organization.
Infrastructure
/ Environment
| Security | Disaster
Resilient Design
Connectivity
| Power Systems | System
Monitoring
Whether running multimedia, corporate intranet/extranet or e-commerce
applications, AIS Network Data Centers provide a secure, reliable
and scalable foundation for your success. Specifically designed
to provide technologically advanced hosting for mission-critical
Web sites and enterprise applications, AIS Network's Data Centers
provide you with a compelling alternative to developing, deploying
and staffing your own Internet data center.
AIS Network's Data Centers are staffed 24 hours a day, seven days
a week with highly trained technical engineers. The AIS Network
Customer Call Center adheres to a strict escalation procedure to
help ensure your company's applications are available to you and
your customers at all times. A design and development team can also
assist you in everything from strategic planning to quality assurance
and stress testing of existing applications prior to Web deployment.
AIS Network offers one of the most comprehensive ranges of hosting
services available in the industry. We start with secure, state-of-the-art
AIS Network facilities supported on a 24/7 basis by a skilled and
experienced staff. We provide redundant HVAC, multi-zoned, water-based
fire suppression systems. Customers receive power with uninterruptible
power supply (UPS) and diesel generator backup. Internet backbone
connectivity features a 9 way redundant 100 Mbps direct fiber connection
for maximum performance.
AIS Network Data Centers Infrastructure
/ Environment Back
to Top ^
AIS Network Data Centers are designed to provide customers with an
attractive alternative to create, deploy, and staff their own Internet
data center. AIS Network facilities deliver a secure hosting environment
with consistent environmental support and built-in redundancy for
fail over protection during common and extreme conditions.
| Full redundancy
- available on all infrastructure and network backbone support
systems |
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N+1 design-Uninterruptible Power
Supplies (UPS) ensure power is always available. |
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Standby generator power supplies-Generator
power available in the event of a power feed failure from commercial
power. |
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Power Supplies-Redundant power
supplies and dual management cards in each switch. |
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Cooling Systems-Redundant cooling
systems present in all AIS Network facilities. |
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Security-Redundant security systems. |
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Redundant Connectivity-9 way Redundant
direct connections to the backbone, redundant Cisco routers
and redundant Ethernet switches. |
| Temperature and
humidity controlled environment - Redundant water supplies
and systems with 24/7 environmental monitoring to ensure temperature
control within the AIS Network facilities at all times. |
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Cooling units-maintain uniform
72 degree temperature and 50% relative humidity levels. |
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Redundant Liebert water chillers-150
BTUs per square foot; chilled water units with sufficient capacity
to carry AC load in the event of a single unit failure; all
water required for HVAC is routed in a sheet metal gutter with
drain for containment and disposal of water in the event of
a leak. |
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Compressors-All compressors are
monitored and alarmed. |
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Moisture sensor alarm system-Located
inside water containment system to notify of any leakage. |
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Offsite Media Storage-Offsite
facility also environmentally controlled and monitored. |
AIS Network Data Centers Security Back
to Top ^
Security of client data and systems are especially critical
in a Managed Hosting Services environment. Each AIS Network Data Center is designed
with security of these critical assets as a primary objective. Featuring redundant backbone grade firewalls including Intrusion detection and continuous virus protection, AIS Network offers predictable, reliable security of client's critical
systems through consistent monitoring of all critical areas 24 hours
a day, seven days a week, 365 days a year.
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Automated Alarm Systems-All entrances
and exits for AIS Network facilities are protected by automated
alarm systems. |
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24 / 7 / 365 on-site security guard-The
experienced staff is fully trained and goes through a background
check. |
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Indoor and outdoor security monitoring-CCTV
is throughout the entire facility with real-time tape recording
of activity. Video surveillance is in every aisle on a 24/7
basis. The outside perimeter is monitored, filmed and recorded
360 degrees. The surveillance tapes are maintained for 60 days
in an on-site video library. |
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Sophisticated computerized access
control system - Biometric access screening - At AIS Network
facilities, a biometric scanner, with authorized clients' handprints
is used to permit entry into the data center. |
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Strictly enforced security policies-Escort
requirements for access to data center areas; access to facilities
is limited to authorized AIS Network personnel and vendor support
personnel. |
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AIS Network Security- AIS Network
uses several tools and processes to help prevent hosted servers
from unauthorized access. In general, AIS Network works with
the client to architect and implement custom solutions that
meet the specific needs of the client. |
Disaster Resilient Design Back
to Top ^
Each AIS Network facility is designed to withstand disastrous
conditions pertinent to its location, ensuring that the client's
systems and equipment can be up and running 24 / 7 / 365, even under
extreme conditions.
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State of the art fire detection
and suppression systems-Pre-action fire suppression systems
designed to protect client's critical systems 24 hours a day,
seven days a week; All AIS Network facilities are
equipped with a dual fire detection system that uses two methods
to detect smoke, virtually eliminating false alarms. By actively
and continuously sampling air, the system operates independently
of air movements. In operation, air samples are continuously
drawn from the monitored environment, typically through a sampling
pipe network with the aid of a high efficiency aspirator. On
the way to the fire detector, the air samples pass through a
filter assembly to screen out large airborne dust particles.
Once inside the air-sampling detector, the samples are exposed
to a high-intensity, broad-spectrum light source. The incident
light scattered from smoke particles in the air sample passes
through a series of optical components to a solid state light
receiver. The light is converted to an electronic signal and
passed to the control system, above floor in all areas and under
every raised floor area. |
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Multi-zone, pre-action, dry pipe
suppression system allows suppression to be contained to the
affected area and not disrupt conditions elsewhere. AIS Network
facilities are divided into sectors such that the triggering
of fire suppression systems in one hosting area will not trigger
fire suppression systems in all other areas. |
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Central fire alarm system notification
with direct alarm to local fire department. |
Connectivity Back
to Top ^
Each AIS Network Data Center is equipped to provide customers'
systems IP connectivity to the AIS Network fiber network, offering
high availability, scalability and reliability. AIS Network Data Center
LAN Architecture has Built-in redundancy through redundant router
and switch configuration of the LAN design.
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Ethernet connectivity featuring 100 Mbps port
speed. |
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Redundant facility, core and border routers. |
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Redundant distribution and access
units. |
Power Systems Back
to Top ^
Managed Hosting Services support systems must be predictably available,
and system availability is only as predictable as the availability
of power to those systems. AIS Network facilities are designed for
redundancy and high availability of power to client's critical server
systems, guaranteeing availability of power during scheduled maintenance
activities and extreme power outages.
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Dual power availability to each
rack unit from independent PDUs, removing PDU loss as a single
point of failure. By default, each full rack in a facility is
provisioned with 8 outlets connecting to one 110V, 20A circuit. |
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Redundant N+1 design of Uninterruptible
Power Supplies (UPS)-Power comes into two separate transformers
that feed two separate switch gears. There are two separate
UPSs for each one of these gears. Each UPS has an automatic
static bypass switch incorporated within. In the event that
the battery side of the UPS fails, the static switch comes into
play and bypasses the battery function and goes directly to
either the AC or generator power source. |
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Backup generators- AIS Network
Data Centers employ three diesel-fuel powered Cummings generators.
When the commercial power is lost, the UPS takes the load and
start the generators. All three generators come online and two
take the load. |
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Redundant stand-by generator power
supplies in the event of a power feed failure from commercial
power. Each Data Center has enough diesel fuel to run an entire
AIS Network Data Center on generator power for a minimum of 48
hours. |
System Monitoring and Management Back
to Top ^
The AIS Network provides hosting customers with support and
monitoring from multiple physically redundant facilities. Each AIS
Network Data Center is also equipped with sophisticated equipment and
technical talent to provide 24/7 system monitoring and management
of client's critical systems.
| The AIS Network Data Center
provides: |
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24 / 7 / 365 on-site and centralized
monitoring and support. |
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Centralized support 24 hours a
day, seven days a week. |
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A single point of contact for
all AIS Network facility customer server, network and application
issues. |
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Support for customer-initiated
service re AIS Network's and alerts generated by the network
monitoring system. |
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Customized reports on service
availability, and other operational metrics. |
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Customer notification based on
Service Level Agreement (SLA), with an explanation of the problem
and regular status reports on the estimated time to repair. |
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Joint resolution between the Client
and AIS Network personnel in determining Root Cause-helps prevent
future problems and maintain high availability of Customer's
Web-hosted applications. |
AIS Network
Data Centers are located in:
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